Thank you for choosing WlippS to purchase our garden tools products. We are committed to providing high-quality goods and services to every customer. If you are not completely satisfied with your purchase, we provide a certain return policy to ensure that your shopping experience is smoother. Please read the return policy below carefully.
1. Return and Exchange Conditions
The conditions under which we accept returns and exchanges are as follows:
No damage to the goods: The returned goods should be kept new, unused, and well packaged. All accessories, labels, manuals and original packaging should be returned together.
Return and Exchange Period: You can make a return or exchange request within 30 days after receiving the goods. Goods returned after 30 days will not be accepted for return or exchange.
Quality Issues: If the goods you received have quality problems or do not match the product description when you placed the order, you can apply for a return or exchange. Such issues can be raised within 7 days after receiving the goods.
Non-quality issues: If the return or exchange is due to personal reasons (for example: the size is not suitable, change of mind, etc.), please make sure that the goods have not been used and keep the original packaging.
2. Return and Exchange Process
Contact Customer Service:
Before making a return or exchange, please contact us at service@wlipps.com or call 13703466901. Please provide your order number, product details, description of the problem, and the return or exchange you would like to make.
Submit a Return or Exchange Request:
The Customer Service team will verify your request and provide you with the specific process and relevant instructions for return or exchange. If the return or exchange conditions are met, we will provide you with a Return Authorization.
Returning Products:
You can return the product to the return address provided by Customer Service. Please ensure that the product and all accessories are intact and properly packaged. Please note that the return postage is borne by the customer unless the return or exchange is due to product quality issues.
Refund Processing:
Once we receive your return and confirm that the product meets the return or exchange conditions, we will process the refund. The refund will be refunded through the original payment method, and the processing time is approximately 7-14 business days, which may vary depending on the payment method.
3. Refunds and Exchanges
Refunds:
Once we confirm that the return meets our policy, we will process the refund as soon as possible. The refund amount will be returned to your original payment account after the product is returned and inspected. If the payment was made by credit card, the refund will be processed through your credit card; if it was paid by other payment methods, the refund will also be made according to your current payment method.
Exchanges:
If you request an exchange (for example, for a different style, color or size), we will send you a new product after receiving the returned product and confirming that it meets the conditions. If the product you need to exchange is out of stock, we will provide you with a full refund, or you can choose to select another product.
4. Situations that do not meet our return and exchange policy
The following situations do not meet our return and exchange policy:
The product has been used or damaged;
The product is lost or not returned as required by us;
Return and exchange requests are made more than 30 days ago;
Customized products or special products (specific instructions are subject to the product page).
5. Return and Exchange Fees
Quality Issues: If the return or exchange is due to our shipping error or product quality issues, the return shipping fee will be borne by us.
Personal Reasons: If the return or exchange is due to size, color or other personal reasons, the return shipping fee will be borne by the customer.
6. Contact Us
If you have any questions about returns or exchanges, or need more help, please feel free to contact our customer service team. We will serve you wholeheartedly and ensure that you can smoothly handle your return and exchange needs.
📧 Customer Service Email: service@wlipps.com
📞 Customer Service Phone: 13703466901
We attach great importance to your shopping experience and ensure that you are completely satisfied with WlippS's products and services. If you have any questions, please feel free to contact us and we will strive to provide you with the best service.