Thank you for visiting WlippS! We are committed to providing you with a convenient and efficient shopping experience. Here, we would like to introduce you to our logistics policy, including order processing, delivery, and related fees. If you have any questions about logistics, please feel free to contact us and we will do our best to support you.
Order processing
Order confirmation:
Once you complete the order payment, we will receive your order and start processing it. Generally, we will start shipping within 1-2 business days after receiving the order.
Shipping time:
All orders will be shipped within 1-3 business days after the order is confirmed. Please note that order processing may be delayed on weekends and holidays.
Shipping notification:
Once your order is shipped, we will send you a shipping notification via email, which will include the tracking number and courier information, so that you can check your order status at any time.
Delivery method and timeliness
Delivery area:
Our logistics service covers all regions of Australia. If you have special needs in other regions, please contact us through our customer service email service@wlipps.com, and we will provide you with relevant information and suggestions.
Delivery method:
We use reliable international couriers (such as Australia Post, DHL, UPS, etc.) to ensure that your order can be delivered safely and on time.
Delivery time:
Standard delivery: It is expected to arrive in 5-10 working days. The specific delivery time may vary according to the delivery conditions in different regions.
Expedited delivery: If you choose expedited delivery service, your order will usually be delivered within 3-5 working days.
Shipping fee:
The standard delivery fee will be automatically calculated at checkout based on the weight and destination of the order.
If the total amount of the order reaches a certain standard, we provide free shipping service. For specific free shipping policies, please refer to our official website promotions.
International Shipping and Duties
Duties and Import Taxes:
Our prices do not include import duties or other taxes. According to Australian law, you may need to pay relevant duties or taxes for imported goods. The specific fees depend on the customs policies of the destination country/region.
International Shipping Delays:
Please note that under certain circumstances (such as holidays, natural disasters, political reasons or epidemics, etc.), the shipping time may be affected. If your package is delayed, please contact us through our customer service email service@wlipps.com and we will do our best to help.
Order Tracking
Order Tracking:
Once your order is shipped, we will provide you with the tracking number and relevant logistics information via email. You can use this information to check the status of your package on the logistics company's website.
Tracking Information Updates:
Logistics companies usually update tracking information during the package transportation process. Please check your email notifications regularly or visit the logistics company's website directly for inquiries.
Logistics Issues and Support
If your package is lost, damaged, delayed or any other logistics-related issues, please contact our customer service team as soon as possible. Our customer service email address is:
📧 service@wlipps.com
Our team will do its best to handle the problem for you and ensure that your shopping experience is smooth.
Refund Policy
If the order is not successfully delivered due to logistics issues (such as lost or damaged goods, etc.), we will provide you with a refund or re-shipment service based on the specific circumstances. Please refer to our Return and Exchange Policy for detailed refund policy.
Thank you for choosing WlippS! We are committed to providing you with high-quality garden tools and excellent service experience. If you have any questions, please feel free to contact us, we will serve you wholeheartedly!